1. Scope and Our Role

This policy applies when you visit our website, contact us, purchase or use our services, access a customer account, or receive an email sent through our platform.

For information submitted directly to Monet Media for our own business purposes, Monet Media determines how the information is used. For contact lists and campaign data uploaded or entered by an email marketing customer, the customer determines the purpose and recipients of the campaign, and Monet Media processes that information to provide the service. In that context, the customer is generally the business or controller and Monet Media is generally its service provider or processor.

2. Notice at Collection

Depending on how you interact with us, we may collect the categories below. We collect only information reasonably necessary for the purposes described in this policy.

We use these categories to provide services, deliver customer-directed emails, maintain accounts, process transactions, provide support, prevent abuse, honor privacy choices, comply with law, and improve our services. Retention depends on the nature of the record, our customer's instructions, legal and accounting requirements, security needs, and the need to preserve suppression records.

We do not collect or process phone numbers as consent to receive text messages. If we offer SMS services in the future, we will provide separate disclosures and consent controls before sending marketing texts.

3. Sources of Personal Information

We may obtain personal information:

• Directly from you, such as through our contact and order forms, account setup, support conversations, and payments.
• From our customers, when they import or manually add contact records and create email campaigns.
• Automatically from our systems, such as web server, application, security, delivery, bounce, complaint, and error logs.
• From service providers, such as payment status, email delivery events, and fraud or security signals.

Monet Media does not purchase consumer mailing lists. Customers are responsible for having a lawful basis and any required permission to upload contacts and send messages to them.

4. How We Use Personal Information

We use personal information to:

• Provide, configure, maintain, and support our hosting, technology, and email marketing services;
• Host, back up, secure, update, troubleshoot, or migrate customer websites, databases, and related systems;
• Register and manage domain names, DNS records, renewals, and registrar communications;
• Administer customer-authorized Meta Verified subscriptions and related account support;
• Create and administer customer accounts and workspaces;
• Import, organize, deduplicate, and maintain customer contact lists;
• Send test emails and customer-approved campaigns through Amazon Simple Email Service (SES);
• Personalize messages using fields selected by the customer;
• Record deliveries, failures, bounces, complaints, and unsubscribes;
• Prevent further sending to unsubscribed, bounced, or complaint addresses;
• Process payments, issue invoices, and maintain business records;
• Respond to inquiries, provide technical support, and communicate about services;
• Protect accounts, investigate misuse, troubleshoot errors, and maintain service reliability;
• Comply with legal obligations and enforce our agreements; and
• Analyze and improve our services using operational information.

5. Email Marketing Services

Customer responsibilities

Customers decide which contacts to upload, which audiences to create, what content to send, and when to send it. Customers must provide accurate sender information, include a valid physical postal address, use permission-based lists, and comply with applicable email and privacy laws.

Unsubscribe and suppression records

Marketing emails sent through our platform include a unique unsubscribe link. When a recipient unsubscribes, or when an address produces a qualifying bounce or complaint, we mark or suppress the address to prevent future sends. Importing the address again does not automatically reactivate it.

We may retain the email address and related suppression information after other contact details are deleted because this limited record is needed to honor the recipient's choice, protect deliverability, and prevent accidental re-enrollment.

Consent and contact fields

Our platform can preserve signup source, consent date, and related evidence supplied by the customer. Storing a phone number or other contact field does not itself establish consent for any separate communication channel.

6. Hosting, Domain, IT, and Platform Management Services

Hosting, WordPress, website maintenance, and IT support

When a customer asks us to host, maintain, secure, back up, troubleshoot, update, or migrate a website or system, our authorized personnel may access website files, databases, administrative areas, server settings, logs, backups, and other customer-controlled information necessary to complete the work. We do not use customer website content or system data for unrelated advertising.

Domain registration and management

Domain registration requires accurate registrant information, which may include a name, organization, mailing address, email address, and phone number. We transmit required registration data to the applicable registrar, registry operator, data escrow provider, and other domain-name infrastructure providers. Certain domain and registration details may be published through registration data services or disclosed in response to lawful requests, subject to the registrar's policies, applicable law, and any available privacy or proxy service.

Meta Verified management

When a customer authorizes Monet Media to manage a Meta Verified subscription, we may handle the customer's Facebook or other Meta page identifiers, business contact information, verification and subscription status, billing-related information, and support communications. We may access or transmit information to Meta as needed to administer the service. Meta independently processes information under its own terms and privacy policy.

Account access and credentials

We request access only when reasonably necessary to perform an authorized service. Where practical, we prefer delegated administrator roles, limited permissions, or temporary credentials. Customers should share credentials only through the method Monet Media instructs and should revoke or update access when service work is complete or the relationship ends.

7. How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to:

• Service providers: cloud hosting, database, email delivery, security, technical support, accounting, and payment-processing providers that help operate our business and services.
• Domain and platform providers: registrars, registry operators, data escrow providers, domain infrastructure providers, and platforms such as Meta when needed to deliver a customer-requested service.
• Customer-authorized recipients: campaign information is transmitted to the recipients selected by the customer.
• Professional advisers: attorneys, accountants, insurers, and auditors when necessary.
• Legal and safety recipients: government authorities or other parties when required by law or reasonably necessary to protect rights, safety, security, or prevent fraud and abuse.
• Business transaction parties: a buyer, successor, or adviser in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.

Providers currently used may include Amazon Web Services for cloud and email infrastructure; our web-hosting, domain, registrar, registry, database, backup, and security providers; Meta for customer-authorized platform services; Intuit QuickBooks for accounting; and Chase or PayPal for payment processing. We may also use other providers as our services evolve.

We require service providers to handle information for authorized business purposes and to protect it appropriately. Their own privacy notices may apply when you interact directly with them.

Business customers that require information about relevant service providers or a data processing agreement may contact us using the information below.

8. Sale, Sharing, and Targeted Advertising

Monet Media does not sell personal information for money or other valuable consideration. We also do not share personal information for cross-context behavioral advertising, as those terms are defined by California law, and we do not use customer contact-list data for our own advertising.

We do not knowingly sell or share the personal information of anyone under 16.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described here. Factors include the duration of the customer relationship, customer instructions, the type and sensitivity of the information, operational and security needs, contractual commitments, legal limitation periods, and tax, accounting, or regulatory requirements.

• Customer account and service records are generally retained while the account is active and as needed afterward for support, billing, disputes, and legal compliance.
• Domain registration data is retained or transferred according to registrar, registry, escrow, contractual, and legal requirements.
• Website files, databases, and backups are retained according to the applicable service plan, customer instructions, backup rotation, and legal obligations.
• Administrative credentials and access tokens are retained only while reasonably necessary for authorized service delivery, security, or account continuity.
• Contact-list and campaign records are retained according to the customer's use of the service and deletion requests, subject to backups, security, and legal obligations.
• Unsubscribe, bounce, complaint, and suppression records may be retained for an extended period so that we do not send unwanted email or reactivate an address improperly.
• Technical logs are retained for periods reasonably necessary to operate, secure, and troubleshoot the service.

When information is no longer required, we delete, de-identify, or securely dispose of it as appropriate.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Measures may include encrypted connections, access controls, authentication, restricted administrative access, security logging, and separating sensitive configuration from publicly accessible website files where practical.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security, and customers are responsible for protecting their login credentials and promptly notifying us of suspected unauthorized access.

If we discover a security incident involving personal information, we will investigate, take reasonable steps to contain and remediate it, and provide notice to affected customers, individuals, or authorities when required by applicable law.

11. Cookies, Logs, and Tracking Signals

Our public website does not currently use third-party advertising trackers or cross-site behavioral advertising. Our hosting and security systems may automatically record standard technical information such as IP address, browser type, requested page, date and time, and error or security events.

Authenticated services may use essential cookies or similar storage needed for login, security, and basic operation. These technologies are not used by Monet Media to sell personal information or build cross-site advertising profiles.

Because we do not currently engage in cross-site behavioral advertising on our website, there is no separate response to legacy "Do Not Track" browser signals. If our practices change, we will update this policy and honor legally required opt-out preference signals, such as Global Privacy Control, where applicable.

12. Your Privacy Choices and Requests

Depending on where you live and subject to applicable exceptions, you may have the right to ask us to access, correct, delete, or provide a copy of personal information, or to object to or restrict certain processing.

Email recipients

To stop marketing email from a Monet Media customer, use the unsubscribe link in that message. You may also contact the sender identified in the message. This action is specific to the relevant sender or audience; it does not necessarily unsubscribe you from unrelated organizations.

Customer-controlled data

If your request concerns information held in one of our customer's contact lists, please contact that customer first. We will assist our customer with verified requests as required by law and our service obligations.

Requests to Monet Media

For information Monet Media controls directly, email support@monetmedia.net with the subject "Privacy Request." We may need to verify your identity and clarify the scope of your request. We will not discriminate against you for exercising an applicable privacy right.

13. California Privacy Rights

This section supplements the rest of this policy for California residents. Depending on whether California privacy law applies to the particular relationship and subject to legal exceptions, California residents may have rights to:

• Know the categories and specific pieces of personal information collected, sources, purposes, and categories of recipients;
• Request deletion or correction of personal information;
• Obtain a portable copy of certain personal information;
• Opt out of the sale or sharing of personal information;
• Limit certain uses and disclosures of sensitive personal information; and
• Receive equal service and pricing when exercising privacy rights.

As described above, Monet Media does not sell personal information or share it for cross-context behavioral advertising. We use sensitive information, if any is received, only for authorized service, security, legal, and operational purposes—not to infer characteristics about individuals.

You may submit a request using the contact information below. An authorized agent may submit a request on your behalf, but we may require proof of authorization and identity verification. We will respond within the time required by applicable law.

14. Children's Privacy

Our website and services are designed for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. Customers may not use our service to unlawfully target children. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

15. Changes to This Policy

We may update this Privacy Policy when our services, providers, or legal obligations change. We will post the revised policy on this page and update the "Last Updated" date. If a change materially affects how we use information, we will provide additional notice when required by law.

16. Contact Us

For questions, privacy requests, or concerns about this policy, contact:

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